Original shipping charges are non-refundable

If you wish to exchange your purchase (non-personalised) we will dispatch the exchange & there will be a $9.99 return fee deducted from the refund amount.

Any brand new Bown of London  product can be returned for a refund or exchange within 30 days no quibble return no questions asked. We offer returns for all of our US customers.

Any reason you're unhappy with your purchase, simply return it to us at the following address

APS Fulfillment Inc.

3920 Pembroke Road,

Hollywood, FL, 33021-8127

All Bown of London products are guaranteed against quality defects for 365 days from date of purchase no quibble no questions asked. 

Personalised /monogrammed / gowns that clients order featuring an embroidered design are unable to be exchanged or credited –

Because they have been customized to your order. 

For all USA orders & international orders delivered outside of the USA, you as the customer are responsible for the return shipping.

Once we receive your returned purchase and verify it is unworn, the return will be processed and a full refund will be issued immediately. 

Personalised /monogrammed / gowns that clients order featuring an embroidered logo are unable to be exchanged or credited – because they have been customised to our customers order.